Cognitive Process Automation

Automation is an Industrial Age concept. Cognitive process automation takes this concept further to create a software which can sense, think, act, and learn while automating the processes. While CPA is a boon for companies performing high-volume transactional processes, it also supports job sustainability by freeing workers to complete tasks which require actual human cognition. Learn how we can help!

From construction jobs to traditional white-collar jobs such as Insurance, AI driven processing for operations is now becoming increasingly routine. Robotic Process Automation (RPA) and Cognitive Process Automation (CPA) techniques are today bringing automation to predictable, confidential, and information-sensitive manual processes which otherwise used to take a lot of time.

Flatworld, a reputed data science firm believes that process automation using AI provides a lot of benefits to the businesses and industries belonging to diverse verticals. Our cognitive process automation services are delivered by an exceptional team of data scientists and big data engineers with years of experience in deep analytics, AI, and Machine Learning to provide custom solutions to our clients.

What is Cognitive Process Automation?

Labor-intensive tasks are important, but mundane requirements for any business, however large or small. Whether it is initiating a service request, typing or keying in a transaction, filling an invoice, reporting, or responding to emails, such labor-intensive tasks are a big reason for escalating operating costs. This is where cognitive process automation comes in. In the simplest of terms, cognitive automation powers software to make its own judgements and perceive knowledge. Since it understands text in a way similar to human beings, you can expect better accuracy levels and of course faster processing for complex, information-heavy processes.

This intelligent automation technique is powered by Machine Learning tools, and can -

  • Perform fast extraction and matching of relevant data points from different unstructured documents
  • Easily identify products within an image or a video
  • Synthesize large volumes of information in a concise format

Cognitive Process Automation Services We Offer

Our robotic process automation with intelligence is complete domain agnostic and can be applied to any industry, however varied your requirements might be. This custom solution is ideal for companies who want to eliminate human intervention from dull, repetitive tasks that require little or no judgement. Our cognitive techniques can automate even the most complex judgement-based activities such as reconciliations and data entry when presented with unstructured data. The way our programs are built, the Machine Learning component ensures that it keeps learning from its mistakes and continuously improves its ability to learn.

Our big data-based process automation solution can -

  • Robustly extract enterprise data and insights from scanned and native digital documents, using Artificial Intelligence and Machine Learning
  • Automate repetitive, rule-based business processes like generating reports every hour, ordering reports from third-party website etc., and build an automation platform for your front office, back-office and other support functions
  • Make cognitive decisions where intelligence is required to make a judgement with the help of Artificial Intelligence
  • Become easily scalable by increasing the number of bots when volume of transactions increases

Areas in which CPA is already playing a big role in helping clients meet their operation goals include -

Payroll Management
Information Technology

Accounts Receivable


Supplier Setup

Payroll Management

Payroll Accounting

Information Technology

Travel Desk Management


IT Helpdesk


Accounts Payable


Supplier Amends

Payroll Management

Payroll Processing

Information Technology

Attendance Tracking


Data Center Management




Purchase Order Management

Payroll Management

Compliance Settlements

Information Technology



Infrastructure Management


Fixed Assets Accounting


Payroll Management

Information Technology

  • Data Processing
  • Data Entry
  • Data Extraction

Our services can be customized and employed in the following roles -

  • Solution Consulting
  • Solution Implementation
  • Solution-as-a-Service (SaaS)
  • Project development services
  • Training

6-step Cognitive Process Automation at Flatworld

At FWS, we have successfully worked with clients who have embraced CPA and saved thousands of dollars by automating repetitive tasks in areas as wide-ranging as infrastructure management, industrial automation, and business process automation. Our bots can work 24x7x365 and make zero mistakes. This ensures that even in the first quarter of its implementation, your process efficiency can grow up by as much as 15-30%

Once assigned to the project, our team is first trained to configure the solutions as per your needs. Thereafter they assess the quality and feedback process and basic administration of the solution deployed on your platform. As your business process must be re-engineered, our team ensures that the end users are aligned to the new tasks to be performed for smooth execution of the process with CPA.

Our process consists of the following steps -

Scope Analysis

Scope Analysis

During this phase we check the project requirements and the sample data visualization needs to determine the exact scope of the project

Data Analysis

Data Analysis

This is the preparation stage for the implementation of the solution, and serves as the configuration stage in case of a repeat deployment

Model Configuration

Model Configuration

This is the development phase, where the solution comprising of big data, RPA and OCR components and modules and interfaces are developed by our team

Quality Analysis

Quality Analysis

Here we test our solution with random, variable data and verify the model's accuracy on the automated process. Based upon the results, a few cycles of improvement may be necessitated to tweak the solution exactly as per your specified requirements. We follow all stages of testing that a software solution should undergo before it is deployed in production environment

Solution Deployment

Solution Deployment

The production-ready solution is deployed along with all other handover activities and the contracted period of support



Most of our solutions have components which ensure that identified stakeholders are alerted when system reports a confidence level lower than benchmark. These alerts can be sent via email or other real-time notifications

Our cognitive process automation solution can integrate with a wide variety of third-party applications. It can be also hosted on various cloud setups; Internal, External or hybrid thereby ensuring you always have access to it when required. All security guidelines are followed during deployment to ensure the data is safe and is only accessible by authorized personnel.

Our Technical Proficiency

At Flatworld, we believe in empowering businesses to work towards creating a digital workforce; an optimal combination of humans and CPA bots to take on the challenges of the modern industry. We deliver a highly-sophisticated CPA platform which liberates your employees to do more than routine tasks. Our technology proficiency plays a big role in making sure your requirements are met to the fullest, and cover -

  • Big Data Platforms such as Hortonworks
  • Python
  • Freeware RPA tools
  • Spring Boot
  • Django Framework
  • Licensed OCR tools

Our Technology Depth Covers -

  • Big Data Solutions and cloud hosting of SaaS services
  • Image and text based mining solutions
  • End to End Machine Learning based automation solutions
  • Cognitive computing and deep learning
  • Predictive analytics

Read our article which introduces the concept of RPA and lists the best RPA chatbot tools for enterprises.

Benefits of Outsourcing Cognitive Process Automation Services to FWS

Today's organizations are facing constant pressure to reduce costs and address swiftly depleting margins. Couple that with growing labor costs and the necessity for skilled resources, and it becomes evident that drastic measures need to be taken to address these concerns. Flatworld, one of the most reputed data science as a service companies is also one of the chief service providers of cognitive process automation in India and has directly impacted the traditional labor arbitrage model in many global Fortune 500 companies. Some of the many reasons why you should choose us as your outsourcing service provider include -

  1. Complete Automation Continuum

    Our cognitive process automation services cover the entire range of requirements for your business, however mundane or small they might seem. Our CPA process covers -

    • Basic Process Automation - The bot is taught to use data management task and simple applications following existing set pathways
    • Advanced Automation - the bot learns to follow predetermined pathways across multiple systems and perform complex calculations, further enabled by discreet AI modules
    • Intelligent Process Automation - The bot makes autonomous decisions based on pre-approved set rules, interacts with humans and learns as it works based on complex algorithms
  2. Sharp Reduction in Costs

    Our process automation using AI helps to considerably decrease cycle times by automating most business processes. This in turn leads to reduced operational costs for your business as your employees start focusing on the more important aspects of your business.

  3. Improved Productivity

    Since the CPA bot now takes care of most of the day to day tasks so your employees get to be more productive and focus on only high-skilled tasks that require greater cognitive abilities. With our help your applications can now go on autopilot as most of the tasks get done faster and you reap the benefits of a more focused, productive workforce.

  4. Higher process Efficiency

    Our CPA solutions have better interfacing with both your upstream and downstream systems, and can take care of everything from routine task automation to robotic process automation (RPA), all the while reimagining your existing processes using analytics and other cognitive technologies

  5. Reduced Errors

    With our support, you achieve higher accuracy validation using our proprietary Cognitive Decision Engine which replaces manual validation from scanned documents thereby eliminating the scope for human biases/errors. This in turn leads to better customer satisfaction for your business.

Outsource Cognitive Process Automation to Flatworld Solutions

At Flatworld, our team of data scientists enables you to benefit from technology that thinks and realizes from its mistakes. In many cases, you will be hard-pressed to find whether the tasks are being performed by humans or bots. If you are seeking to grow your organization and require operational support, then we are here to help! Leverage advanced Machine Learning and AI to build the company of the future.

Read one of our customer success stories to know how Flatworld automated Loan Quality Investment (LQI) Process for a Mortgage Company in US using Cognitive process automation.

Contact us right away to know more about CPA and our data science offerings!

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Cognitive Process Automation Services FAQs

  • What are cognitive process automation services?

    Cognitive RPA takes advantage of trending technologies such as AI, OCR, ML, and NLP to improve service delivery and customer experience at the contact point.

  • What is the advantage of cognitive automation?

    The merits include improved business agility, large bandwidth to handle complex tasks, quality of services, decrease in error, lower downtime, etc.