Healthcare Back-office support involves umpteen tasks that are cumbersome to handle on your own. If you are a physician stretched between patient care and administrative hassles, we understand the daily struggle you face to manage complex back-office operations. If you lack the time, resources, or skilled agents to handle administrative responsibilities, it's imperative to act now and save your practice's value by turning to us for healthcare back-office support services for physicians.
Flatworld Solutions is an ISO certified company with 17 years of experience in an array of healthcare back-office support services. Our back-office professionals have deep knowledge in a board range of healthcare back-office functions to ensure that your practice's financial health is taken care. Our top back-office services include RCM, medical coding, medical billing, AR follow up, and more.
Being a true industry leader in healthcare back-office support we have a gamut of healthcare revenue cycle management services that will reduce your dependency on in-house teams and the amount of training needed to ensure your practice does not veer into financial loses. At a fraction of the cost, you can streamline patient care and collections. The healthcare back-office support services for physicians include the following -
Be it filing claims, payment capture, eligibility checks, claims scrubbing, or other critical administrative functions we have you covered. Our experienced team of RCM professionals will collaborate with you to understand the problem essence so that a customized solution can be rendered to bring the best value to your practice. Through revenue cycle management services, we can enhance your cashflow in quick turnaround time.
If your practice needs coding service we have AAPC certified coding professionals who can turn your healthcare dictations and practice recordings into highly accurate ICD-10-CM, CPT, and HCPCS codes. We leverage the know-how of terminologies, hierarchical conditioning category (HCC), coding systems and regulatory compliances to transform procedure and services into HIPAA compliant billable codes. We emphasize accuracy so that you can avoid attracting coding audits.
Medical billing is one of the areas where accuracy counts the most. By outsourcing medical billing, we can eliminate billing errors and improve your collections by 85%. With 9+ years of exposure into complex medical billing, we have billing specialists who meticulously evaluate coding practices, services, and procedures to ensure they comply and firmly adhere with the binding rules. You can avail the following once you outsource healthcare back-office support for physicians to us -
Cash flow is critical to run business in a sustainable way and healthcare isn't an exception. The journey towards this endeavor begins with timely payment follow-up and improving the rate of collection in quick TAT. When invoices are quickly processed your revenue stays in optimum health. Flatworld's account receivable services will enable you to keep a sharp eye on the revenue cycle to ensure great business protection and customer satisfaction. Our AR services include the following -
Fixing payment issues can be a challenge that takes a great deal of effort. If you are not equipped to handle challenges as they come, we have professionals who follow up with insurers to check if your claims meet the preconditions. Be it partial documentation or erroneous data we gather information that trails us to the cause of denial. After finding and fixing the shortfall we file claims according to the insurance provider's guidelines and format. To enhance the rate and quantity of reimbursements we provide the following sub-services -
We check if the insurance holder is actively covered by a medical plan and if the coverage includes consultation, treatment, medical devices, etc. Our aim is to reduce payment complications from arising by addressing the problem before its occurrence. As part of healthcare back-office support, we offer the following assistance -
If you need transcription of voice-recorded reports, we have the right solution for your needs. With skilled transcriptionists who are thoroughly familiar with healthcare terminologies and physician's dialect, transcriptions can be completed in no time. All that without breaking your budget.
Segmenting and sorting large volume of demographic and treatment information is easier with our medical record indexing services. It facilitates speedier retrieval of patient and treatment files from one destination for seamless healthcare document management. The documents are initially scanned and transformed into images. Further, it is indexed and stored in your electronic health record (EHR), or practice management software (PMS). Medical record indexing covers the following -
You can track, analyze, and measure the data collected from patient records, claims report, hospital management data, diagnosis report, and more. We offer user-friendly reports that are comprehensive and accurate so that you can drastically reduce financial risks and enhance the service efficiency.
The IT needs in healthcare is subject to change depending on the demand. To become truly future-ready you will customer-friendly apparatus that addresses challenges as they come. You can improve the efficiency of your administrative professionals while dealing with claims by choosing our healthcare IT services. By partnering with us, you can avail the following services -
Quick and error-free data entry is a critical aspect of healthcare services. The first step towards error-free claims submission is fast and accurate documentation. It eliminates typical risks and hassles that accompany negligent billing. Our data professionals have the right qualifications to handle data capture tasks with care and precision. We perform the following functions as part of healthcare data entry services -
It is our motto to handle healthcare back-office functions in a way that gives you the best visibility of the process, so you can track and measure the progress at every stage. We implement the services as follows -
In the initial step, we check the patient eligibility and if they qualify to meet the minimum requirement of insurance companies
Demography data such as date of birth, gender, postal code, ethnicity, and blood type are collected and categorized for record keeping as well as statistical analysis
Our certified medical coding team will convert physician's recordings and reports into HIPAA compliant medical codes such as ICD, CPT, and HCPCS
We assign the right dollar value to patient account based on the code assigned by our medical coding professionals
After ensuring completeness of documentation, we perform quality checks to see if the codes and billing data are in spec with the insurer guidelines before electronically submitting bills in the insurer-specific format
We check payment obtained from the insurer and match with dollar value charged by physicians. The amount is electronically posted into provider's medical billing system for further account reconciliation
If you face short pay or denial of payment we can bridge the gap through routine follow-up with insurers. We use EHR to justify your invoice for a higher reimbursement
We periodically dispatch high-quality billing summary and patient statements for record keeping and backtracking expenditure. This will give you a comprehensive view of each component of the bill
We provide insights and reports from analysis of your electronic health records (EHR). You will be provided a detailed explanation of benefits (EOB)
Streamlining paperwork and follow-up with payments is made easier with the help of a dedicated team. However, it isn't economical to hire, train, or become excessively involved in administrative tasks without facing set back in the quality of patient care. This is where we come in. Being an expert healthcare back-office support company, we have 17 years of experience in various back-office functions. Our services will allow you to provide undivided attention towards the practice. Here are more reasons why you should choose FWS's healthcare back-office support services for physicians -
We are a HIPAA compliant and ISO certified company with firmly established presence in the competitive global healthcare industry
Back-office is the epicenter of practice management because data is routinely captured, stored, and processed in bulk volume. Hence data security is often a major concern. Our services are carried out on a highly secure network that is protected by physical and digital measures. All confidential records are handled by professionals to whom tasks are designated
Quality of service is essential to get higher reimbursements. We know this better than anyone else. So, we ensure that all functions are handled with due care to eliminate the risk of data loss, monetary loss, delay or denial of payment
We know you desire fast service that isn't easy to obtain without stretching the budget. But not with us. Without shelling out extra you can avail quick and efficient healthcare back-office support services for physicians that will help you get paid swiftly while you focus on patient care
Physicians practice like any other business must be ready to scale on demand. If you lack the staff, infrastructure, and resource to evolve for future needs, you will need experts like us who can streamline your path to the next level of healthcare back-office support
Our explosive growth is accredited to a flexible pricing model that lets you choose what you need than opting for a comprehensive service that may not be relevant to your practice requirement
When you need to get in touch with us you will not have to face multiple barriers because you can straightaway interact with a dedicated professional who will respond to your query on tap. Our subject matter specialists will be available at your local time zone to serve you in a quick and efficient manner
We have 200+ AAPC certified medical billing and coding professionals with 10+ years of exposure to various administrative functions in healthcare. Our professionals are adept at latest regulatory compliance as well as CPT, HCPCS, and ICD-10-CM coding system
With state-of-the-art infrastructure, we offer an advanced back-office solution that is engineered with your practice needs in focus. Our infrastructure facilitates the best utilization of resources without draining your budget or having to own one
You can send confidential project files through our secure FTP or VPN. Our file sharing network is regularly monitored to avert deliberate or unintentional harm to sensitive clinical and financial records
You can unrestrictedly reach us by not just telephone, but also via email, and online chat. We are available on a 24x7x365 basis so that your practice can continue generating revenue uninterrupted
We use advanced practice management software that facilitates our team to perform various functions from coding and billing to EHR management in an efficient manner. The software we use to handle a gamut of services are as follows -
Read a case study to know how our expertise and experience in an array of healthcare BPO service resulted in the on-time completion of the task leading to a 20% increase in savings.
Flatworld was approached by a EDI team which wanted a good data analysis to save time & money. Before sending claims to insurer we performed inventory analysis to share plan with clients for approval.
I really appreciate you and your teams help in the coding that is being done. The keys to success with my team are rapid turnaround and complete coding of all diagnosis codes in the Health Risk Assessment. I've been extremely pleased that all diagnosis codes are captured, and the coding is done well within the time frame that is allotted. Thank you very much for your great service.Owner,
Flatworld Solutions is a 12-year-old ISO certified company and a world leader in healthcare BPO services. Being a responsible healthcare back-office software company, we offer custom back-office support for physicians to take care of multiple aspects of healthcare administrative tasks. We offer special and comprehensive services that are aimed to improve your cash flow in short TAT.
Our cost-effective service is rendered by revenue cycle management professionals who understand the nuances of healthcare billing. If you want to quickly boost your revenue just like our clients, we can help you get started. We also offer other top services such as medical transcription, medical billing & coding, pharmacy business services and healthcare claims adjudication.
Get in touch with us so you can free your administrative teams to focus on other essential functions while we take care of back-office functions.
Avail best-in-class services at affordable rates
AHIMA Healthcare Convention 2016 Read More