FAQs on Outsourcing Healthcare BPO to India

Are you looking to outsource healthcare BPO and have no clue how to go about it? Here are some of the frequently asked questions by our customers while outsourcing their healthcare BPO services to us -

1. I want to outsource healthcare BPO to Flatworld. How do I start?

   You can either call us or fill in the contact form with your requirements and we will get back to you. You can also send your files by any of the following methods -

   • Access files from a web-based application
   • Upload files in an FTP server
   • Remote log in
   • Send the files as an e-mail attachment

2. Can I just outsource just a part of the project or it have to outsource entire project at a go?

   The decision to outsource a part or the entire project is totally left to you. We provide customized solutions to each and every client.

3. For how long has Flatworld been outsourcing Healthcare BPO?

   Flatworld Solutions has been providing healthcare services for more than 19 years now.

4. What type of customers do you serve?

   We serve a wide range of customers:

   • Hospitals and clinics
   • Physicians and healthcare consultants
   • Medical practitioners

5. Do you work on weekends?

   We usually are available between 7.30 PM EST (Monday) and 3.30 PM EST (Saturday). If the project demands, we are available to work on weekends as well.

6. How will you ensure the security of my confidential healthcare data?

   We make sure that no client data is published, sold, or distributed to any third-party. Our employees sign a non-disclosure agreement while joining and also at the beginning of any new project. Your data is completely safe with us.

   Read more about the security measures at Flatworld.

7. What kind of quality processes are undertaken at Flatworld?

   We follow stringent quality procedures to ensure that we deliver high-quality healthcare services. We are RBMA and HIPAA compliant.

8. Does Flatworld provide a free trial?

   Yes, we do provide a free trial for a period of 5 days for all our healthcare services. You can sign the contract with us after you are satisfied with our services.

9. Do you use any kind of software?

   Our team is proficient in using a variety of software like E-Clinical Works, Kareo, Advantx, Medical Manager, MEDISOFT, NextGen among others.

10. Can you revisit some of the Explanation of Benefits (EOBs)?

    Our cutting edge technology allows us to scan your EOBs into our rules-based engine. The digital format of the file helps in auto-post payments and EOB details.

11. Will I be able to obtain eligibility and claim status?

    Yes, we do help our customers obtain eligibility and claim status from insurance companies.

12. Can my medical billing software program access Flatworld's Rules-Based Engine?

    Yes. The way claims and EOBs are sent has been standardized by HIPAA. Hence, our customers can easily access our artificial intelligence.

13. How easy to use is the Internet Message Center?

    Internet Message Center is based on customer surveys and the information is straight forward, which makes using the Internet Message Center very easy.

14. Is Flatworld's information database updated?

    Yes. Our information database is dynamic. In case of any changes, the rules-based engine alerts the processing unit and avoids errors. The rules-based engine consists of:

    • HIPAA security rules and guidelines
    • Medical review policy guidelines
    • HCFA compulsory fields
    • Matching CPT and diagnosis codes
    • Payer-specific application of rules

15. What according to you are the key factors which determine a project's success?

    The outcome of projects depends on the collective efforts of our team in managing critical aspects that include -

    1. Communication

       A project is inclusive of client expectations, timelines, operational instructions, metrics, and several other factors. Collaboration, communication, and documentation are pith and core of a project lifecycle. Therefore, communication is kept taut between our project team and clients to achieve a successful outcome. Assumptions have no place in our project workflow because it can lead to misinterpretation of requirements, unwarranted delays, and complications in deliverables. We also document clarifications, queries, and extra information exchanged between stakeholders to ensure clarity.

    2. Transparency

       We ensure transparency throughout the project by detecting and resolving problems before it's too late to attempt a simple fix. We commit ourselves to make the project execution simpler for seamless backtracking.

    3. Transition

       We never overlook the transition phase of the project because simple missteps can cause a daisy-chain effect, affecting other areas of the project. Therefore, we take special care to completely suppress the minor problems that can come back to haunt in the post-transition phase.

    4. Supervision by Senior Management

       When project members work under tight deadlines, it is possible for a minor flaw or glitch to go unnoticed. This is because the staff handling the transition and everyday interactions can view those tasks as a mere extension of their routines. However, under the supervision of a senior management executive, potential risks can be reversed in its track before it becomes a complication.

    5. SPOC

       Our project management team is incomplete without a single point of contact. Our SPOC will liaise with the project team to ensure there are no pending approvals and requests for resources. They play a critical role in meeting the requirements of the project members during the project. They hold the authority and access to key resources to avoid delays on deliverable outcomes.

16. What is the project turnaround time?

    We provide a guaranteed turnaround time of 24 hours. But, the project completion time may vary depending on the project complexity, size, and the services offered.

17. What is the pricing model of your healthcare services?

    We provide very competitive prices for our healthcare BPO services. The quote may depend on the type of the project, technology used, and the project complexity.

    Read more about our pricing structure.

18. How can I make the payment?

    We accept payments through credit card, wire transfer, PayPal, and checks (within USA).

19. Why should I choose Flatworld Solutions to outsource healthcare BPO services?

    Partnering with Flatworld Solutions comes with a range of benefits:

    • No administrative and infrastructural hassles
    • Competitive prices within a quick turnaround time
    • Availability of skilled resources and healthcare professionals
    • Streamlined business transformation and revenue generation
    • Increased efficiency and productivity

Hope these answers were able to clear most of your doubts. If any of your questions are still unanswered or not satisfactorily answered, feel free to get in touch with us.