Are you looking to outsource healthcare BPO and have no clue how to go about it? Here are some of the frequently asked questions by our customers while outsourcing their healthcare BPO services to us -
You can either call us or fill in the contact form with your requirements and we will get back to you. You can also send your files by any of the following methods -
The decision to outsource a part or the entire project is totally left to you. We provide customized solutions to each and every client.
Flatworld Solutions has been providing healthcare services for more than 17 years now.
We serve a wide range of customers:
We usually are available between 7.30 PM EST (Monday) and 3.30 PM EST (Saturday). If the project demands, we are available to work on weekends as well.
We make sure that no client data is published, sold, or distributed to any third-party. Our employees sign a non-disclosure agreement while joining and also at the beginning of any new project. Your data is completely safe with us.
Read more about the security measures at Flatworld.
We follow stringent quality procedures to ensure that we deliver high-quality healthcare services. We are RBMA and HIPAA compliant.
Yes, we do provide a free trial for a period of 5 days for all our healthcare services. You can sign the contract with us after you are satisfied with our services.
Our team is proficient in using a variety of software like E-Clinical Works, Kareo, Advantx, Medical Manager, MEDISOFT, NextGen among others.
Our cutting edge technology allows us to scan your EOBs into our rules-based engine. The digital format of the file helps in auto-post payments and EOB details.
Yes, we do help our customers obtain eligibility and claim status from insurance companies.
Yes. The way claims and EOBs are sent has been standardized by HIPAA. Hence, our customers can easily access our artificial intelligence.
Internet Message Center is based on customer surveys and the information is straight forward, which makes using the Internet Message Center very easy.
Yes. Our information database is dynamic. In case of any changes, the rules-based engine alerts the processing unit and avoids errors. The rules-based engine consists of:
The outcome of projects depends on the collective efforts of our team in managing critical aspects that include -
A project is inclusive of client expectations, timelines, operational instructions, metrics, and several other factors. Collaboration, communication, and documentation are pith and core of a project lifecycle. Therefore, communication is kept taut between our project team and clients to achieve a successful outcome. Assumptions have no place in our project workflow because it can lead to misinterpretation of requirements, unwarranted delays, and complications in deliverables. We also document clarifications, queries, and extra information exchanged between stakeholders to ensure clarity.
We ensure transparency throughout the project by detecting and resolving problems before it's too late to attempt a simple fix. We commit ourselves to make the project execution simpler for seamless backtracking.
We never overlook the transition phase of the project because simple missteps can cause a daisy-chain effect, affecting other areas of the project. Therefore, we take special care to completely suppress the minor problems that can come back to haunt in the post-transition phase.
When project members work under tight deadlines, it is possible for a minor flaw or glitch to go unnoticed. This is because the staff handling the transition and everyday interactions can view those tasks as a mere extension of their routines. However, under the supervision of a senior management executive, potential risks can be reversed in its track before it becomes a complication.
Our project management team is incomplete without a single point of contact. Our SPOC will liaise with the project team to ensure there are no pending approvals and requests for resources. They play a critical role in meeting the requirements of the project members during the project. They hold the authority and access to key resources to avoid delays on deliverable outcomes.
We provide a guaranteed turnaround time of 24 hours. But, the project completion time may vary depending on the project complexity, size, and the services offered.
We provide very competitive prices for our healthcare BPO services. The quote may depend on the type of the project, technology used, and the project complexity.
Read more about our pricing structure.
We accept payments through credit card, wire transfer, PayPal, and checks (within USA).
Partnering with Flatworld Solutions comes with a range of benefits:
Hope these answers were able to clear most of your doubts. If any of your questions are still unanswered or not satisfactorily answered, feel free to get in touch with us.
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