Insurance Claims Management Services

Insurance companies set aside numerous efficient resources and considerable amount of time to attract potential customers and get new policyholders every day. Besides, they also invest enormous time and money in accurately managing and processing insurance claims of clients, whom they have been serving for long. It is a well-known fact that insurance carriers will lose a fraction of their book of business at each renewal. With the tremendous growth in the insurance market, customer attrition has become one of the harsh realities of this industry. Opting for an efficient insurance claims management provider will help insurance businesses in minimizing customer attrition.

Often, the manner in which insurance claims are managed can make or break the relationship between the carrier and the client. Having said that, it is crucial to ensure that claims processing goes as smoothly as possible, considering the needs of the clients, but still efficiently by verifying the authenticity of each claim with the help of a dedicated team. Flatworld Solutions is a leading insurance claims processing company based in India which helps insurers successfully retain their existing customers and also attract new ones.

Insurance Back-office Support

Services We Offer

At Flatworld Solutions, we understand the significance of efficient claims processing and hence, provide highly efficient services within a quick turnaround time. We help insurance carriers streamline their processes. Besides, we follow a responsive approach, where our claims management first response unit (FRU) will be assisting our clients, as soon as they approach us. Our key insurance claims management services include -

• Claims Intake

  • Series of business-specific data capture fields for First Notice of Loss
  • Incident definition will be provided to all the persons involved
  • Correspondence creation and tracking

• Claims Case Management

  • Secure views and access control and object and data levels
  • Track claim payments to service providers and claimants
  • Authorization-based processing and ensure secure claim settlement
  • Reinsurance and coinsurance management

• Claims Allocation

  • Manual and automatic claims allocation based on business rules
  • User-related task management with feedback
  • Workload management
  • Network partner tracking

• Claims Document Management

  • Claim document to digital document repository conversion
  • Marking and digital signature features
  • Document number creation and allocate to link with claims
  • Mobile scanner and portal integration for agents

• Risk Management

  • Effective fraud detection from the input data
  • Indications and alerts for fraud detection
  • Icons to draw attention to key events such as litigation, possible fraud, fatality, etc.
  • Risk escalation to assessors

• Validation

  • Integrated policy and coverage verification
  • Fast track claim determination
  • Decision support process
  • Investigation and fraud detection features
  • Claim history review facilities

• Claims Cost Containment

  • Payout administration
  • Deductible and sums assured control
  • Payment arrangement creation and tracking
  • User and vendor management
  • Organization contact management
  • Provider/vendor management
  • Allocating roles and functions

• Dashboard Creation

  • Scorecards and Dashboards based on user's role and function
  • Easily configurable for additional functions
  • Industry standard key performance indicators
  • Monitor performance efficiency
  • KPI analysis against the targets

• Payments and Recovery Support

  • Automated authority checking, reserve, and limit
  • Security levels to access the claims management system
  • Track recoverable from reinsurers
  • Follow-up of recoveries

• Claims Management Reporting

  • Claims trend ad-hoc reporting tool
  • Configuration of dashboards and reports to suit your business needs

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Insurance Software we use

Benefits of Hiring Us for insurance Claims Management

Flatworld Solutions has been a leading service provider for insurance claims management in India for over a decade. We have met the claims processing administration needs of insurance carriers worldwide. Our claims processing systems give our clients an edge in this rapidly growing, highly competitive insurance sector. Some of the major benefits, which can be availed by outsourcing insurance claims administration to us include -

• Increased Customer Satisfaction

  We ensure that our top-quality claims administration services help businesses enhance their customer satisfaction

• Trained Insurance Agents

  By outsourcing insurance claims processing services to us businesses can get access to our best, well-trained insurance specialists to handle all their requests

• Streamlined Processes

  We follow a streamlined insurance claims management process. Therefore, when an insured makes a claim, the FRU receives the insured's request and verifies the policyholder's information. The FRU is the backend unit which verifies the claim, coverage under the policy, and conducts background checks. In addition, we have procedures in place to do our bit in preventing the processing of fraudulent claims.

• Affordable Rates

  We provide top-quality claims processing services at highly cost-effective rates, thereby helping insurance providers on cutting down on unnecessary overhead costs

• Data Security

  We ensure that all the information shared by the insurance companies will remain completely secure by strictly following data security policies

• Best Infrastructure

  We have access to state-of-the-art infrastructure, which allows us to deliver accurate results quickly

• Quick Turnaround Time

  We have a track record of providing the efficient insurance claims management services within a quick turnaround time without any compromise on the quality

Outsource Insurance Claims Processing & Management to Us

Flatworld is one of the leading insurance claims management companies in India. We understand the unpredictable and complex nature of the insurance industry. Therefore, we combine our highly evolved claims processing software with skilled and efficient professionals to provide prompt and proficient claims processing services. Hence, partnering with us will help insurers maximize their customer loyalty. We exceed the quality standards for business ethics and offer world-class services.

Our industry-best infrastructure and domain expertise enable us to successfully assist global clientele with all their insurance claims processing needs. Our services reduce overhead costs, and help insurers retain their customers. This type of claims management is necessary to sustain the carrier's book of business. Furthermore, outsourcing claims administration also leaves the carrier more time and resources to focus on business development and cater to other business needs.

We also provide other services such as Life Annuity Insurance Claims Management, Policy issuance, insurance claims management for property and casualty, renewals processing, and several more.

Therefore, if you are in need of a quick, accurate, and cost-effective insurance claims management service provider, then just get in touch with us.