CRM Services for Logistics Industry
It is critical that businesses improve the efficiency of their communication. Strengthening the value of each customer contact is essential, as competitors are not far behind with the pace technology is taking. Customer contact is vital to strengthen the brand, build loyalty, boost profits, and increase revenue.
We, at Flatworld have taken CRM services to a whole new level and offer high tech systems and support with high quality customer service approach.
As your partner we strive to help you increase customer retention and maximize your profitability while minimizing your investment in infrastructure.
Our call center facilities provide you advanced technologies to process calls, integrated with Interactive Voice Response (IVR) and Internet services to sell your CRM services and additional products to your customers.
Our CRM services include -
We provide turnkey systems and support CRM services like -
- Order Tracking
- Order Fulfillment
- Catalog Orders
- Forms Processing
- Credit Card Processing
- Website Call Center Support
- Voice Mail Services
- Sales Lead Capture
- Market Research
- Reservation/Appointment Setting
- Call Center Support
- Information Fulfillment
- Database Management
- Marketing Support
- Tech Support
- Help Desk
A constant line of communication is necessary to further develop relationships with customers, current business partners and prospective ones.
Flatworld improves your relationship with your customer by providing state-of-the-art technology and efficient personnel, be it to offer a new product or service, up-sell, cross sell or even generate new leads.
Our outbound services include -
- Vendor Management Services
- Customer acquisition
- Product/service sales
- Retention campaigns
- Lead generation
- Customer service
Partner with Flatworld for a comprehensive Logistics Management Automation (LMA) software that meets your end-to-end logistics needs.
Current research depicts that most companies benefit if not profit from fostering existing customer relationships than from simple individual interactions. In the global marketplace it is always easier to retain an existing customer than to find a new one. Therefore it is essential to maintain the website support adequate to build customer loyalty.
At Flatworld we can help you design a cost-effective web support system that provides your customers with the attention they deserve.
- Effective Website marketing
- Live chat with our dedicated representatives
- Live email responses
- Customized market research
Customers who visit your website often have questions that require a one-on-one interaction with a live person. Flatworld can be in direct touch with your customers, enabling you to increase customer satisfaction and capture valuable customer information. Customers simply click the web chat button, enter a name and phone number, and are promptly connected with a representative. Depending on customer preferences, our representative can either call back at a specified time or engage in text chat. Our representative can co-browse with your customer and share files.
We have over 19 years of experience in the outsourcing industry. Our trained and dedicated personnel and our excellent infrastructure is the perfect solution for your total logistics services outsourcing requirements.
Read this case study on Flatworld's transaction processing services to a logistics major in the U.S.
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