In the last ten years, one of the biggest developments on the Internet has been the integration of social media as a major component in marketing and customer relationship management. Social media represents a plethora of freely available data you can use to better understand the needs and desire of your target audience, public perception of your brand and the current status of the market for both you and your competitors.
Flatworld Solutions is a leading social media monitoring company. We offer comprehensive brand monitoring on social media services designed to provide in-depth analysis of all these factors and more as related to your business's brand, products and services.
Social media monitoring offers several important benefits to your company depending on your industry and the data you need to gather from your target audience.
When properly implemented, it can allow you to better understand the current reach of your brand, the brand recall of your company in social settings, the cross sell and up sell opportunities within your market and in new or emerging markets, as well as the share of voice you hold and the voice of the customer and the impact it has on the development of that market.
You can learn how best to segment your market and using tools like text analytics and affiliation rules, we can provide in-depth analysis of what the market is doing as it happens. Much faster, rawer and more detailed than any form of secondary qualitative or quantitative research on the subject, corporate social media monitoring services offers real world results from an open field of data that we can access on your behalf.
Our social media brand monitoring services are done as part of a three-part process. This process includes monitoring, analysis, and generation of insights and reports with which you can make decisions such as allocation of marketing budget and future development of new products and services.
During the monitoring stage, we develop specific queries for mobile phones and social media interfaces and run them periodically to gather data, creating dashboards that capture and present data based on the buzz across a number of topics in your industry.
During the second stage, we develop a preliminary category model and start classifying and clustering the data gathered during stage one. From there, we can start auditing that data and tuning it to the specific sentiments of your audience.
In the final stage, we develop reports that highlight the effect that public buzz and sentiment within your market have on your business and that of your competitors as well as advanced analysis of what this data means.
Choosing to work with us has numerous benefits, including -
Our monitoring services come at highly affordable rates, which makes it easy for a diverse clientele with varying budgets to partner with us.
We are equipped with the latest infrastructure to provide you with efficient and flawless services.
With access to the latest technology and a team of experts, we offer our solutions with quick turnaround times.
A project manager works is assigned to you and acts as a single point of contact for all your queries.
We are an ISO-certified company, meaning that we follow the best practices in the industry to safeguard your data.
Our customer support team is available at all times to resolve your queries.
A reputed condiments manufacturer from Japan required dedicated support with online reputation management for themselves and their partner brands worldwide. Flatworld provided skilled resources who utilized specialized methodologies to scan and quickly handle negative press.
An expert team of pharmaceutical research analysts at Flatworld Solutions developed 120 search strings to fetch KOL information. A quality control team then analyzed and validated the data to provide client with a comprehensive research report on key opinion leaders.
Working with FWS has been a great experience. They've also gone above and beyond their duty. They're reliable. A wonderful partner.Spokesperson, Executive recruitment firm in the US More Testimonials »
Flatworld Solutions is a leading social media monitoring service provider. Whatever your social media tracking needs, Flatworld Solutions has the technology and expertise needed to get the job done right. Contact us today to learn more about what we can do for you and how our experts can ensure you have the systems needed to provide ample data before making decisions about your marketing campaigns.
It's a process of placing an ear to social channels to feel pulse of the market and gauge people's perception of a brand. It also helps tackle negative press before a blow-up.
It helps understanding conversations about your brand and your image in customer's eyes. It also helps tackle negative things being propagated by irked clients or competitors.